The Avaya Aura/CM Engineer reports directly to the IT / Project Manager and is responsible for the day to day task related to call center issues & maintenance of switching, data communications, and peripheral equipment associated with the Avaya Aura Communication Manager product line.
Customers POC and Team Management
Daily Customers sides issues responsibilities
Agents Login Issues
Call Center Reporting Issues
System Resources Issues
IVR changes depends on any announcements/packages
Hardware allocations/troubleshooting
PRI/CO Trunks issues
Agent’s campaign allocation
Call Center Reports Designing’s
Soft Phones configurations/installations
ARS Configuration
Add/Remove agents tasks
Customers POC and Team Management
Daily Customers sides issues responsibilities
Agents Login Issues
Call Center Reporting Issues
System Resources Issues
IVR changes depends on any announcements/packages
Hardware allocations/troubleshooting
PRI/CO Trunks issues
Agent’s campaign allocation
Call Center Reports Designing’s
Soft Phones configurations/installations
ARS Configuration
Add/Remove agents tasks
Maintain systems and their applications, to include any ancillary systems
Coordinating, installing, testing, and troubleshooting of transmission facilities (OC48, T3, T1 PRI, SIP and DS0).
Ensuring quality customer service
Intresting candidate can email their resume at hr@aviratechnologies.com and mentioned the Job Title: Avaya Aura/Communication Manager Engineer in the subject line
Job SpecificationCandidate must have the experience of following:
Client Enablement Services (CES)
SAL Gateway
High Availability AES servers
G-450 Gateway
Capable of working effectively with co-workers and fulfill customer requests.
Strong computer skills with emphasis on applications are required.
Ability to successfully handle multiple priorities simultaneously.
Ability to work extremely flexible hours and support on-call duties and shift work may be required.
Additional work hours beyond normal duty hours may be necessary, at times, to complete the weekly workload based upon the discretion of the supervisor.
On-call availability during off-hours in the event of service problems with the system.
Ability to concisely and effectively communicate and present complex technical information to a varied audience, including technical and non-technical customer representatives.
Effective time management to allow for involvement in special task order projects as assigned by the supervisor.
Intresting candidate can email their resume at hr@aviratechnologies.com and mentioned the Job Title: Avaya Aura/Communication Manager Engineer in the subject line
Information Technology and Services - Lahore, Pakistan
About UsAvira Technology is delivering technology based strategic solutions to many companies around the world. Avira Technologies provides high quality business technology solutions, which maximize returns on IT investments. Capitalizing on profound indu
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