Job Description for Email Support Executive
The travel consultant is responsible for assisting customers, providing information responsible for promoting and booking traveling arrangements for clients. The goal is to enhance satisfaction and acquire an expanding and dedicated clientele
Responsibilities
Email Handling
Respond to email queries made by customers and assist them.
Email customers regarding the order booking procedure
Make refunds, reassurance, and adjustments and update the logs in the system.
Diagnose the clients’ specifications and suggest suitable travel packages or services.
Make callbacks to customers to provide further assistance and updates.
Offering a helping and ready hand to the customers.
Suggesting alternatives to resolve customer’s complaints on a priority basis.
Bringing awareness among customers by educating them about promotions and services.
Training and Coaching
Regularly attend training and coaching sessions Pre-shifts/Post shifts conducted by the Service Quality, Team Leader.
Execution of team plans to achieve goals of first contact resolution.
Learning about the organization’s products or services and keeping up to date with any changes to them.
Report Management
Conveying customer feedback and suggestions to the Team leader in order to offer services exceeding customer expectations.
Must-have requirements
Demonstrate effective written and oral communication skills - good command of both spoken and written English and Urdu.
Expected to maintain close and effective personal working relationships with co-workers
Expected to interface with external agencies, including recruitment agencies, trainers, and suppliers of other HR products and services
Nice-to-have requirements
Bachelor’s degree preferred
Preferred with call center experience
We offer
Great perks and paid travel benefits for every employee in the organization, an attractive employee stock option program, fully paid health insurance and the chance for sporadic travel adventures!
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