We are seeking an experienced Process Improvement Manager, responsible for theanalysis, design, implementation, and optimization of business processes within ourorganization.Responsibilities:Identify and analyze process improvement opportunities.Develop and implement new processes.Manage the performance of existing processes.Work closely with other members of the BPO team to ensure that processes areefficient, effective, and compliant with all applicable regulations.Conduct process audits and reviews.Develop and maintain process documentation.Train employees on new processesStay up to date on the latest process improvement techniques.Maintain dashboard covering status of all process improvements across organization.Requirement:Bachelor’s degree in business, engineering, or a related field3+ years of experience in process engineering in BPO or other similar fieldsStrong analytical and problem-solving skillsExcellent communication and interpersonal skillsAbility to work independently and as part of a team.Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)Experience with process improvement methodologiesSkills & Abilities:Leadership SkillsExcellent employeeStrong initiative and self-awareness – a flexible team playerCreative thinkerStrong employee/customer relations experienceDemonstrated strength in employee communicationProgram planning and facilitation experienceExperience driving engagement, and building and implementing related programsWhat we offer:Market competitive salaryLearning & DevelopmentProvident FundEOBIMedical Coverage (IPD)Life InsuranceLocation: Gulberg II, LahoreShift: 9:00am to 6:00pm ET (US Timings)
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