Wateen is Pakistan’s leading information and communications technology company with a diverse portfolio of customers across industries. A pioneer in the telecommunications industry, Wateen is proud to have laid the foundation of Pakistan’s internet connectivity with the fastest-growing fiber-optic network. Wateen is credited with transforming the landscape of communications technology in Pakistan through our efforts to revolutionize businesses with cutting-edge technology. With the country’s largest team of highly experienced certified resources, our subject matter experts ensure end-to-end support uniquely optimized for businesses and enterprises across various verticals. Position Summary Location Key Responsibilities Offer comprehensive Planning, Implementation, Operation, and Optimization support to AdvancedServices Customers for IP Telephony and R&S solutionsExecute end-to-end project deployments, encompassing network design, configuration, installation,detailed documentation (LLD), NRFU, and post-installation maintenance and supportFurnish customers with expert technical advice on product operation, with a primary focus on IPT andR&S solutionsProvide clear technical guidance, including presentations and demonstrations as required Keep up-to-date with the latest technical competencies related to the assigned product(s) Required Skills Proficient in managing Cisco-based Unified Communication Projects, specializing in IP Telephony & Messaging, IP Contact Centers, and WebEx Meeting ServerExpertise in Cisco Video Conferencing & Telepresence ProjectsSkilled in integrating Third Party IP Telephony ApplicationsCapable of leading off-business hours routine upgrades and troubleshooting activitiesOutstanding communication skills for seamless interaction and assistance at various levels withincustomer organizationsExceptional proficiency in written, oral communication, and attentive listeningSelf-driven with robust leadership and collaboration skills Education & Experience Bachelor’s Degree3 years + customer facing experience in deployment, configuration and supporting large, complex, TCP/IPbased/Collaboration networksNetwork certification (CCNA) is a strong advantage
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